Why is my course dashboard blank?

Last updated almost 3 years ago


If you have logged into your Psychwire account and there are no courses displayed within your Dashboard, please check the following: 
 
Has your course commenced?
Psychwire's Signature Courses run on an intake basis, each course commences on a specific day at midnight PST. The course commencement date can be found on the course purchase page as well as your receipt of purchase. 
 
Are you using the same email address that you registered for the course with?
Your course access is linked to your email address which was used to purchase the course. If you have logged into your Psychwire account using a different email address, please log out and log in again with the same email address used when registering. 
 
If you are unsure of the email address linked to your Psychwire account, please contact our customer support team. We will ask you to provide either your order reference number or invoice number. Our customer support can be reached by clicking the blue icon in the bottom right-hand corner of the website or via email at support@psychwire.com we are here to assist you. 
 
To set/reset your password, please click here. 
 
Has your course access ended?
 Our Signature Courses run for a period of 4 – 8 weeks, depending on the course. At the end of the weekly course content releases, there is an additional 4-week grace period where the entire course is available for review. You can use this time to catch up on the course or dig deeper into some of the topics we have covered. There is a countdown clock conveniently placed within your course dashboard to keep you up to date with exactly how much time course access is available. 
 
If after reviewing the information above you still require assistance, please do not hesitate to contact our customer support and we would be happy to assist. Our customer support can be reached by clicking the blue icon in the bottom right-hand corner of the website or via email at support@psychwire.com