Set your Warehouse Priority settings for fulfilling orders

Last updated over 3 years ago

Depending on your company's needs and costs, it may be more beneficial to route your orders to one warehouse over another. This document will review the logic for routing orders and show you how you can adjust your warehouse priority settings in Zentail. Please note that Amazon orders will always route to available FBA inventory. We've included more detailed information on the logic behind our fulfillment routing below.

Setting or Changing your Warehouse Fulfillment Priority Settings

  1. Go to your Account Settings page and select the Company Settings tab
  2. In the Warehouse Fulfillment Priority Settings table, you can view your current fulfillment settings
  3. To move a warehouse up or down in priority, click on the respective up or down arrow next to that warehouse.
  4. Select UPDATE SETTINGS
Please note that this will be your priority for all of your SKUs across all non-Amazon channels. Amazon still routes to FBA first and then your non-FBA warehouses in order of the warehouses on your fulfillment priority list.



The Logic

Here's an example of how our software routes orders:
  1. An order comes in to Zentail
  2. Is this an Amazon order?
    1. Yes?
      • Is there FBA inventory?
        • Yes? Route to FBA.
    2. No?
      1. Follow the below logic

  1. An order comes in from Walmart (or any non-Amazon channel)
  2. Look at the top warehouse on your priority list. Is there MF inventory available in that warehouse for the entire order?
    1. Yes?
      • Route all inventory to that MF Warehouse
    2. No?
      • Go down your list of Warehouses and determine if any one warehouse can fulfill the entire order. If so, route to that warehouse
      • If no one warehouse can fulfill the entire order, fulfill where the most products can be routed to first. If there is a tie, refer to the priority list.



Default Settings for non-Amazon Marketplaces (Walmart, Jet, etc...)

Right now, we prioritize MF before FBA by default
If there is no priority list set for an account, we generate a default list that goes

  1. MF
  2. FBA
  3. Other 3pls
If there are multiple MF, FBA or 3PL, they are equal priority.

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