How do I generate an RMA and return shipping label?
Last updated over 4 years ago
**Jet Return Requests are automatically accepted and generated to ensure a high level of service. Standard Jet Partner Portal configuration for Zentail clients is for Jet to send the customer a return shipping label**
An RMA is a Return Merchandise Authorization - You would generate an RMA if you require the customer to send back an item in order to receive a refund.
To generate an RMA and return shipping label*:
An RMA is a Return Merchandise Authorization - You would generate an RMA if you require the customer to send back an item in order to receive a refund.
To generate an RMA and return shipping label*:
- Find the order in Zentail associated with the return => Click "GENERATE RMA"
- In the slider that appears, confirm the quantity of items you want to return => Click the "create return" button
- On the left sidebar for this order, in the "Return Requests" section => Click the "PURCHASE LABEL" button.
- Confirm the shipping dimensions and click "GET QUOTES"
- Select the carrier and service level => Click "PURCHASE AND PRINT LABELS"
- On the left sidebar for this order, in the "Packages" section, there is now a new "package" for this RMA (the RMA # is included for your reference) => Click the download icon to view the shipping label as a PDF.
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Note*
Purchase Label Button will only be enabled if you have EasyPost Fulfillment integrated