How do I ship multiple packages for an order?

Last updated over 4 years ago

If the order is in Pending status and requires multiple packages and shipping labels:
  1. Click the blue "SHIP" button
  2. In the "Build Shipment" section that slides open, scroll down to the "Products" section underneath the package dimension fields
  3. Click the "x" on the top right of the package to remove items from the current shipment.  (Screenshot: http://cl.ly/2z0i3g1z1m0l)
  4. Click the "ADD PRODUCT" button to add products into the current package.
  5. Click the red '+' button to create a new package.
  6. Enter the shipping dimensions, get your quotes and generate your labels.
If the order is in Shipped status and requires multiple packages and shipping labels: 


  1. Select the order in Zentail.
  2. Click the 3-vertical-dot icon at the top of the order sidebar => Select "Add Additional Shipment"
  3. Select the From and To addresses => Click "NEXT STEP: PACKAGE DETAILS"
  4. Enter the shipping dimensions => Click "GET QUOTES"
  5. Select the Carrier/Service => Click "PURCHASE LABEL"
  6. Print and Ship!
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Related articles:
How do I generate an additional shipping label for an order?

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