What do each of the order statuses mean?
Last updated about 4 years ago
When you're looking at your Orders page, your "Current Warehouse" selected will determine how status information is presented.
- All - all orders that have ever flowed into Zentail. These orders are of all
- Need To Ship - Any unshipped order that is supposed to ship from the selected warehouse will be in "Need To Ship".
- Pending - Any unshipped order, regardless of warehouse, will be in the "Pending" status no matter which warehouse view you're looking at.
- Needs Attention - there is either a channel-generated alert/message or there is a user generate alert that has been activated.
- Batchable - there are orders for which labels can be generated in bulk. Zentail understand the shipping dimensions becasue these are single unit orders.
- Processing - FBA or a Zentail approved 3PL has accepted a fulfillment order and we are awaiting the order to be shipped. Once tracking is provided by FBA/3PL the order's status will automatically change to Shipped and the channel will be updated.
- Pending Payment - Orders that are not confirmed as payed for by each of your sales channels will be viewable in the Pending Payment status. | FAQ
- Status Mismatch - orders that have a status in Zentail that differs from the status on the associated channel. | FAQ
- Backorders - there is no inventory to ship an order and the order's status has been manually set to "Backordered"
- Return Requested - open return requests.
- Returned - completed returns (RMAs).
- Shipped - shipped orders.
