How do I generate an additional shipping label for an order?

Last updated almost 6 years ago

If you need to generate an additional shipping label for an order, please follow the instructions below:

Common reasons:
  • Customer never received initial shipment.
  • Replacement for damaged / defective item.
  • Order status is Pending Payment in Zentail (status provided every 15 minutes by the sales channel) but you are sure that the customer has paid -- This can be an issue with eBay orders paid for via eChecks.
How to:
  1. Select the order in Zentail.
  2. Click the 3-vertical-dot icon at the top of the order sidebar => Select "Add Additional Shipment"
  3. Select the From and To addresses => Click "NEXT STEP: PACKAGE DETAILS"
  4. Enter the shipping dimensions => Click "GET QUOTES"
  5. Select the Carrier/Service => Click "PURCHASE LABEL"
  6. Print and Ship!
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