Please start by refreshing your browser as that often sorts things out. But if that doesn't work it may be that the program is not compatible with your browser so we recommend you try Chrome, Firefox, or Safari (OS X). Please note that the program is not compatible with Internet Explorer. If neither of these options work, please contact us by clicking on the black round chat button in the lower right corner or email us at support@psychwire.org and our team will be able to help you.