By purchasing a Pre-Order, customers are guaranteeing their pair; however, this is not guaranteeing a pair on release day. Pre-Orders begin shipping the Monday following the release date.
If a Pre-Order has not shipped by the end of the day Friday of the week following the release, the customer is eligible for a refund on their Pre-order.
Example:
Release date of January 1st. Customer is eligible for refund or store credit if shoe has not shipped by the end of the day on January 7th.
For any further inquiries, please contact us at info.kickzr4us@gmail.com