Behavioral Tech, LLC (BTECH) is the continuing education provider for our DBT Comprehensive program and DBT Skills course offered by Psychwire Australia Pty Ltd (Psychwire).

(BTECH), is fully committed to conducting all activities in strict conformance with the ethics of the mental health professions, including the American Psychological Association’s Ethical Principles of Psychologists. Behavioral Tech will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Chief Training Executive & Director of CE/CME in consultation with the members of the Executive Leadership Team.

While Behavioral Tech goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the staff which require intervention and/or action on the part of the staff or a member of the Executive Leadership Team of Behavioral Tech, LLC. This procedural description serves as a guideline for handling such grievances.

1.     Complaints in the course of an educational activity. Should a participant be unsatisfied with any joint Psychwire-BTECH CE/CME event (including online training and distance education), the participant should immediately contact Psychwire at support@psychwire.org to register a complaint. If required, the complaint will be referred to a manager. If the matter is still not resolved, Psychwire will immediately contact a member of BTECH Executive Leadership Team with a referral and a written description of the complaint. The Executive Leadership Team member will respond either in writing or by telephone to the participant within five business days.

2.     Complaints regarding the BTECH CE Program: If the grievance concerns the BTECH CE program, in a specific regard, the Chief Training Executive & Director of CE/CME will attempt to arbitrate.

 

Complaints regarding the BTECH CE program can be sent via email to support@behavioraltech.org by phone at 206.675.8588, or in writing to:

Behavioral Tech, LLC

1107 NE 45th Street, Suite 230

Seattle, WA 98105—USA

ATTN: Chief Training Executive & Director of CE/CME