Getting Started

What is a Shop ID?

What is a Group ID?

Where do I get a Shop ID?

Where do I get my Group ID?

Questions about Orders

Are online orders applied toward a seller's prize credit?

If my online order is placed after the order forms have been collected, will the group still earn profit on it?

If I placed an order that will ship to the school, how long will it take to receive?

What are my payment options?

How do online donations work?

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Questions about Shipping

How are orders shipped?

How long will it take to receive my order?

Are there any shipping charges?

Can I have my order shipped somewhere outside of the United States?

How can I track the progress of my online order?