Ticket Logging Questions/Processes/Reminders

(TIC) How to create a Ticket?

(TIC) What if the ticket has incomplete details?

(TIC) How to log Time and Material Ticket?

(TIC) What are the contract ID of each account?

Who are the SDM and Contact person to be added in each email per account?

ITSM Local Accounts

ITSM PH - Who are the SDM for each contract?

ITSM-PH NGCP Updates

(NGCP) Need to know

ITSM-PH Kerry Updates and Contract

(Kerry) What to do if you received Kerry Ticket Request?

(Kerry) What to put in Ticket Description of the Problem?

PH-PS-KERRY-E02(Valid Until November 28, 2024 [200 tickets])

PH-PS-KERRY-F02: (Valid Until September 4, 2025 [200 tickets])

PH-PS-KERRY-G02(Valid Until: September 26, 2026 [175 tickets])

ITSM-PH Smart Updates

(Smart) Need to Know

(Smart) Ticket Request New Format D03 - Effective May 07,2018

ITSM-PH Makati City Hall Updates

(Makati City Hall) What to do if we receive ticket request under A03?

(Makati City Hall) What to do if the ticket request is NOT under A03?

ITSM-PH Globe Updates

(Globe) What to do if you received ticket request from Globe under B02?

(Globe) What to do if you received ticket request from Globe under A04?

ITSM Engineer Specialist & Consultants

(ITSM) Where to seek assistance for L3 support?

ITSM PH - EasyTrip Services Corporation

PH-MT-ESYTRP-A02 (Valid Until April 30,2020)

PH-MT-ESYTRP-B01 (Valid Until: August 31,2020) - Use this contact ID on September 1,2019

PH-MT-ESYTRP-C01 (Start Date: September 1,2020) (Valid Until: August 31,2021)

ITSM PH - St. Louis University

PH-HW-SLU-A02 (Valid Until: August 1,2022)

PH-MT-SLU-D01 (Valid Until: August 31,2020)

PH-MT-SLU-E01 (Valid Until: July 31,2021)

ITSM PH - Apex Mining Co., Inc. (AMCI)

PH-HW-APEX-A01 (Valid until: February 5, 2021)

ITSM PH - Bag Electronics, Inc.

PH-MT-BAG-C01 (Valid Until: March 31,2020)

ITSM PH - Bahay FInancial Services, Inc.

PH-MT-BFSI-C01 (Valid Until: March 30,2020)

ITSM PH - UT Global Services Limited

PH-MT-UTGLOB-A04 (Expired)

PH-MT-UTGLOB-A03 (Expired)

PH-MT-UTGLOB-A02 (Expired)

PH-MT-UTGLOB-A05 (Expired)

PH-MT-UTGLOB-A06 (Expired)

ITSM PH - UCPB

PH-MT-UCPB-A05 (Valid Until: June 19,2020)

PH-MT-UCPB-D02 (Valid Until: March 6,2020)

PH-PS-UCPB-D01 - DB2 / Websphere - Contract is expired, Log as normal ticket but contract ID should be TNM

PH-MT-UCPB-C01 (Valid Until: October 20,2020)

PH-MT-UCPB-C04 (Valid Until: October 20,2020)

ITSM SG - Global Foundries

SG-MT-GLOBAL-A01 (Archived)

ITSM PH - ACLAD

PH-MT-ALCLAD-B02 (Valid Until: Feb 07,2020)

PH_MT_ALCLAD-B03 (Valid Until: Feb 24,2020)

PH MT ALCLAD C02 (Valid Until: February 7,2021)

PH MT ALCLAD C0 (Valid Until: Feb 24,2021)

PH-MT-ALCLAD-D02 (Valid Until: August 3,2022)

ITSM PH - Shindengen Philippines

PH MT SPC F02 (Start Date: Nov 3,2019 End Date: Nov 2,2020)

PH-MT-SPC-G02 (Valid Until: Nov 2,2021)

PH-MT-SPC-H02 (Valid Until: Nov 2, 2022)

PH-MT-SPC-I02 (Valid Until: Nov 2, 2023)

ITSM PH - Maxim

PH-MT-MAXIM-D02 (Valid Until: February 28,2020)

PH-MT-MAXIM-D03 (Start Date: Sept 4,2019 Valid Until: Sept 3,2020)

PH-MT-MAXIM-E01 (Valid Until: January 31,2021)

PH-MT-MAXIM-E02 (Valid Until: February 28,2021)

PH-MT-MAXIM-C04 (Valid Until: Dec 31,2020)

ITSM PH - Allegro

PH-PS-ALEGRO-B01 Site Address

PH-PS-ALEGRO-C01 (Valid Until: April 30,2020)

PH-MT-ALEGRO-D01 (Start Date: Aug 25,2019 End Date: Aug 24,2020)

PH-MT-ALEGRO-E01 (Valid Until: August 24,2021)

PH-PS-ALEGRO-A03 (Valid Until: April 30,2021)

ITSM PH - Globe Telecoms

PH-MT-GLOBE-A07 (Valid Until: January 31, 2020) - Expired

PH-MT-GLOBE-D02 (Valid Until: Jan 17,2020)

PH-MT-GLOBE-D02 (Valid Until: Jan 31,2020)

PH-MT-GLOBE-D02 (Valid Until: Feb 28,2020)

PH-MT-GLOBE-D02 - (Valid Until: August 6,2020 )

ITSM PH - NYK Manila

PH-MT-NYKNML-A02 (Valid until January 4, 2020)

ITSM PH - NYK Laguna

PH-MT-NYKNTM-A02 (Expired) - Email Ms Estee and Sir Yap. Sir Yap will provide instructions for this.

ITSM PH - Standard Chartered Bank

PH-MT-SCBANK-A08 (Valid Until: February 28,2021)

PH-MT-SCBANK-D06 (Valid Until: August 31,2021)

PH-MT-SCBANK-A08 (Tape Library Temporary contract while waiting for final Contract ID)

PH-MT-SCBANK-A09 (Valid Until: March 31,2021)

PH-MT-SCBANK-B08 (Valid Until: August 31, 2021)

ITSM PH - Wilcon Builder's Depot

PH-MT-WILCON-C01 (Expiry Nov 23,2020)

ITSM PH - Crown Plaza

PH-MT-CROWN-D01 (Valid Until: December 31,2020)

PH-MT-CROWN-E01 (Valid Until: December 31,2022)

PH-MT-CROWNE-G01(Valid Until: December 31,2023)

PH-MT-CROWNE-H01(Valid Until: December 31, 2024)

PH-MT-CROWNE-I01 ( Valid Until: December 31, 2025 )

ITSM AU - Interactive

Interactive Asset List - August 2025 (This will renew every 20th of the month. Please Ask SDM or SDC on the 19th next month for updated list)

AU-MT-TLSTRA-B01

AU-MT-COTTON-A01

AU-MT-KRDMT-A04

AU-MT-PHONX-A08

National Grid Corp Phils

PH-MT-NGCP-A01 (Expired)

ITSM AU - Woolworths

AU-MT-WIPRO-B03 SAN Switches

AU-MT-WIPRO-B03 EMC Clarion

Contract ID Reference

AU-MT-WOOLWS-A01 (November 30, 2019)

ITSM PH - AboJeb Company

PH-MT-ABOJEB-C01 (Expired)

PH-MT-ABOJEB-D01 (Expired)

PH-MT-ABOJEB-A02 (Expired)

PH-MT-ABOJEB-E01 (Valid Until: July 30,2020)

PH-MT-ABOJEB-B02 (Valid Until: August 12,2020)

ITSM PH - Kyocera Document Solutions

PH-MT-KYOCRA-B01 (Valid Until: March 31,2020)

PH-MT-KYOCRA-A02 (Valid until: Mach 31,2020)

PH-MT-KYOCRA-A03 (Valid Until: April 30,2020)

PH-MT-KYOCRA-B02 (Valid Until: March 31,2021)

PH-MT-KYOCRA-B03 - (Start Date: May 1,2020) (Valid Until:April 30,2021)

ITSM AU - VMTech

AU-MT-VMTECH-A01 (Expired)

ITSM PH - AFP RSBS

PH-MT-AFPRBS-D01 (Valid Until: July 31,2020)

PH-MT-AFPRBS-E01 (Valid Until: July 31,2021) (Note: Client is PTSI )

PH-MT-AFPRBS-D01 (Valid Until: January 20, 2023) (Note: Client is PTSI)

PH-MT-AFPRBS-G01 (Valid until: March 20 , 2023) (Note: Client is PTSI)

ITSM PH - EMB

PH-MT-EMB-A02 (Valid until: January 14, 2020)

ITSM PH - SMS Global Tech - BIR

PH-MT-BIR-A01 (Expired)

PH-MT-BIR-A02 ( Valid Until: December 31, 2025 )

ITSM PH - Friesland Campina

PH-MT-FRCAMP-A10 (Valid Until: November 30, 2018)

PH-MT-FRCAMP-A06 (Valid Until: October 31, 2018)

PH-MT-FRCAMP-A05 (Valid Until: October 31, 2018)

PH-MT-FRCAMP-A09 (Valid Until: October 31, 2018

PH-MT-FRCAMP-C01 (Valid Until: October 31, 2018)

ITSM PH - MAA Gen Assurance Phils., Inc

PH-MT-MAAGEN-B01 (Expired)

PH-MT-MAAGEN-C01 (September 4, 2019) Expired

PH-MT-MAAGEN-D01 (Valid Until: Sept 4,2020)

PH-MT-MAAGEN-A03 (Valid Until: Sept 4,2020)

PH-MT-MAAGEN-E01 (September 4,2021)

ITSM PH - Li & Fung Philippines, Inc.

PH-MT-LIFUNG-C01 (Expired)

PH-MT-LIFUNG-A02 (September 30, 2019)

PH-MT-LIFUNG-D01 (May 31, 2019)

PH-MT-LIFUNG-D01 (Additional Asset)

PH-MT-LIFUNG-A03 ( Valid Until: December 31, 2024 )

ITSM SG - CDS Manila & India

SG-MT-CDS-A02 (Expired)

(CDS) What to do if we received new ticket request for Philippines?

ITSM PH - Smart

PH-MT-SMART-F03 (Valid until: Dec 31,2020) (Platforms/SDP)

PH-MT-SMART-A07 (Valid until: Dec 31,2020) (Juniper)

PH-MT-SMART-A08 (Valid Until: Dec 31,2020) (IBM)

PH-MT-SMART-A09 (Valid Until:Dec 31,2020) (IVR)

PH-MT-SMART-A09 (Valid Until:Dec 31,2020) (HPE)

ITSM PH - SNR

PH-MT-SNR-B01 (May 02,2021)

PH-MT-SNR-A02 (Valid Until: June 5,2021)

PH-MT-SNR-A03 (Valid Until: Sept 20,2021)

PH-MT-SNR-A04 (Start Date: November 16,2019 Valid Until: November 15,2021)

PH-MT-SNR-A05 (Start Date: November 5,2019 Valid Until: November 4,2021)

ITSM PH - MIASCO

PH-MT-MIASCO-C01 (Valid until: April 30,2020)

PH-MT-MIASCO-B02 (Valid Until: Feb 28,2021)

PH-MT-MIASCO-D01 (Valid Until: June 4,2021) Customer - PTSI

PH-MT-MIASCO-E01 (Valid Until: June 4, 2022)

PH-MT-MIASCO-F01 (Valid Until: November 4, 2023)

ITSM PH - Pepsi

PH-MT-PEPSI-B01 (Valid until: April 30, 2019) Expired

PH-MT-PEPSI-C01 (Valid until: January 16, 2020)

ITSM PH - Perpetual

PH-MT-UPHR-A01 (Valid until May 17, 2019) Expired

PH-MT-UPHR-B01 (Valid Until: May 17,2020)

ITSM PH - Productivity Technologies Services

PH-MT-JOBST-A01 (Valid until: July 19, 2019)

ITSM AU - Woodside

What is the SLA of Woodside?

ITSM PH - Jolliebee

PH-MT-JOLBEE-A01 (Valid until: June 6, 2019)

Allegro Updates

Allegro Ticket Reminders

ITSM - Logs

Lists of Logs

ITSM PH - Makati City Hall

PH-MT-MKTCTY-A03 (Expired)

PH-MT-MKTCTY-B03 (Continue to support until March 2019)

ITSM AU - Cimic

AU-MT-CIMIC-A05 (Expired Nov. 15,2018)

AU-MT-CIMIC-A07 (Expiry Jan 31, 2019)

AU-MT-CIMIC-A06 (Expiry March 14, 2019)

AU-MT-CIMIC-B04 (Valid until: September 29, 2019)

AU-MT-CIMIC-B07 - Version 1 (Valid until: July 31, 2019)

ITSM AU - Bombardier

AU-MT-BOMBRD-B01 (Expired)

Bombardier

(Bombardier) Who are the service partners?

ITSM AU - Beko

AU-MT-BEKOTC-A01 (Expired)

ITSM AU - PACFIC

AU-MT-PACFIC-A01 (Valid Until: August 10, 2018)

ITSM AU - PROCURRI

AU-MT-PITNEY-A01 (Valid until: June 30, 2019)

AU MT NTLGRD A01 (Valid Until: January 10,2022)

ITSM PH - GLOBAL B2B CONSULTANCY

PH-MT-GB2BC-A01 (Valid until: August 27, 2019)

GLOBAL B2B CONSULTANCY, INCORPORATED

PH-MT-GB2BC-B01(Valid Until: October 26,2021)

ITSM PH - First Source Solutions

PH-MT-FIRST-B01 (Valid Until: July 30,2019)

ITSM PH - FUM SKYCABLE

PH-MT-SKYCBL-A01 (Valid Until: August 31, 2019)

PTSI - Egis Projects Philippines

PH-MT-EGIS-A01 (Valid until: January 9, 2020)

ITSM PH - Golden ABC

PH-MT-GOLDEN-A01 (Valid until: 01/31/2020)

PH-MT-GOLDEN-B01 (Valid Until: January 31,2021)

PH-MT-GOLDEN-C01 (Start Date: February 1, 2021) (Valid Until: January 31, 2022)

ITSM PH- Pacific Online Systems Corporation

PH-MT-PACIFIC-A02 (Valid Until: December 31,2019)

PH-MT-PACIFIC-B 01 (Valid Until: April 17,2020)

PH-MT-PACIFIC-A03 (Valid Until: July 29,2020)

PH-MT-PACIFIC-B03 (Valid Until: July 30, 2021)

PH-MT-PACIFIC-C03 (Valid Until: July 30,2022)

Local Government Unit of Cebu City

PH-MT-CEBUCH-A01 (Valid Until: December 31,2019)

PH-PS-CEBUCH-A01 (Start Date: Sept 1,2020) (Valid Until: August 31,2022)

ITSM PH - Schneider Electric (PTSI)

PH-MT-SCHNID-A05 (Valid Until: April 03,2020)

ITSM PH - SMSGT - Suyen Corp

PH-MT-SUYEN-B01 (Expired)

PH-MT-SUYEN-C01 (Valid Until:June 30,2020)

ITSM PH - TERPAL

PH-MT-TERPAL-B01 (Valid until: December 31, 2019)

PH-MT-TERPAL-C01 (Valid Until: October 31, 2021)

PH-MT-TERPAL-E01 (Valid Until: March 30, 2022) - Expired

PH-MT-TERPAL-E01 (Renewed) (Valid Until: July 31, 2022)

ITSM AU - Dulux

AU-MT-DULUX-A03 (Valid Until: January 19,2020)

Interactive AU-MT-DULUX-A01 (Valid until Sept 20; This will renew every 20th of the Month)

ITSM PH - Fast Autoworld Philippines Corporation (FAPC)

PH-MT-FAPC-A01

ITSM PH - Ateneo

PH-MT-ATENEO-A01 (Valid Until: May 14,2020)

PH-MT-ATENEO-A02 (Valid Until: May 22,2020)

PH-MT-ATENEO-B01 (Valid Until: April 26, 2021)

PH-MT-ATENEO-B02 (Valid Until: May 22,2021)

PH-MT-ATENEO-C01 (Valid Until: May 18, 2022)

ITSM AU - Worley Parsons

AU-MT-WPAUS A01 (Servers) Valid Until: July 31,2019

AU-MT-WPAUS A01 (DAS Device) Valid Until: July 31,2019

AU ITSM - CIMIC

AU-MT-CIMIC-B05 (Valid Until: May 14,2019) EXPIRED!

ITSM PH - IMEI

PH-MT-IMEI-D01 (Valid Until: Dec. 31,2019)

PH-MT-IMEI-E01 (Valid Until: Dec. 31, 2020)

PH-MT-IMEI-F01 (Valid Until: December 31, 2021)

ITSM PH - San Miguel Brewery Inc

PH-MT-SANMIG-A01 (Valid Until: April 30,2020)

San Miguel Site Addresses

PH -MT -SANMIG - B01 (Valid Until: June 30,2021)

PH-MT-SANMIG-A02 (Valid Until: June 30,2022)

PH-MT-SANMIG-C02(Valid Until: June 30, 2024)

ITSM PH - PTSI (B.Braun Medical Supplies, Inc.)

PH-MT-BBRAUN-A03 (Valid Until: May 31, 2020)

PH-MT-BBRAUN-C03 (Valid Until: October 20, 2022)

ITSM PH PTSI (Isla LPG Corporation)

PH-MT-ILPGC-A01

ITSM PH - SYMSOF

PH-MT-SYMSOF-C04

ITSM AU - Interactive Brightstar

AU-MT-BRIGHT-A02 (Valid Until: August 19,2019)

AU-MT-BRIGHT-A09(Valid Until: November 23, 2024 )

AU-MT-BRIGHT-A08(Valid Until: December 31, 2024)

ITSM AU - Interactive Telstra

AU-MT-TLSTRA-A04 (Start Date:June 20,2018 - Check with RJ the end date)

AU-MT-AGLLTD-A02 (Valid Until : Dec 19, 2024)

AU-MT-AGLLTD-A01 ( Valid Until : August 9, 2024)

ITSM PH - Nippon Mining and Metals Inc

PH-MT-NIPPON-A01

PH-MT-NIPPON-B01 (Valid Until: July 15,2021)

ITSM AU - Gefco

AU-MT-GEFCO-A01 (Valid until: March 31, 2020)

ITSM AU - Korda

AU-MT-KRDMT-A03 (Valid until: May 19, 2020)

ITSM PH - ACCRA Law

PH-MT-ACCRA-A01 (Valid Until: August 02,2020)

ITSM AU A&O - Suez

A&O BAU Escalation Matrix - In order of Priority

ITSM PH - HKT Teleservices

PH-MT-HKTT-A01 (Valid Until: Aug 31,2020)

ITSM PH - Crimson Hotel Cebu

PH-MT-CRMSON-A01 (Valid Until: September 30,2020)

PH-MT-CRMSON-B01 (Valid Until: November 19,2024)

PH-MT-CRMSON-C01 (Valid Until: November 19,2025)

ITSM PH - Quest Hotel

PH-MT-QUESTH-A01 (Valid Until: September 30,2020)

PH-MT-QUEST-B01 (Valid Until: November 15, 2023

PH-MT-QUEST-C01(Valid Until: November 16, 2024)

ITSM PH - SMSGT - PAGASA

PH-MT-PAGASA- A01 (Valid Until: December 14,2020)

PH-PS-PAGASA-A08

ITSM PH - Mets Innovative Solutions Inc.

PH MT METS A01 (Valid Until: February 02,2023)

ITSM PH - RD Corporation Cebu

PH-MT-RDPAWN-A01 (Valid Until: Feb 21,2021)

PH-MT-RDPAWN-B01 ( February 21, 2022 )

PH-MT-RDPAWN-C01 (Valid Until: February 21, 2023)

Service Express- ABB AU

AU-MT-ABBINC-A01 - Valid until: 4-30-2021

AU-MT-SCALE-A01 ( July 1, 2023 - April 30, 2024 )

AU-MT-BAYERM-B01 ( Valid until: January 31, 2025 )

AU-MT-AFNIINC-C02 ( June 30, 2025 )

AU-MT-AIRBUS-A01 ( April 21, 2025 )

Pulse Secure Smart

Pulse Secure PH-MT-SMART-A09 - Ask Pam and Than if there is a new case

ITSM AU - Waiting to be transitioned

AU-MT-MMGAUS-A05 (Valid Until: August 19, 2021) - Labor Only - Part is with the client

AU-MTUGLPTYA01 (Valid Until: August 19, 2021)

AU-MTCANONA01 (Valid Until: July 19, 2021)

AU-MT-BRIGHT-A06 (Valid Until: July 19, 2021)

AU-MT-BRIGHT-A05 (Valid Until: July 19, 2021)

Smartnet - Cisco ticket log in Process

Cisco Ticket Logging Steps (Cisco)

ITSM Breville- AU-MT-BRVLLE-A02

AU-MT-BRVLLE-A02 (Valid Until : August 9, 2024)

AU-MT-BRVLLE-A03 (Valid Until: February 19, 2022)

AU-MT-BRVLLE-A05 (Valid Until: July 19, 2022)

ITSM PM - Focus Global

PH -MT -FOCUS - A01 (December 31,2021)

ITSM PH - AG Infotech Solutions Inc - Anagenesis inc

PH-MT-ANAGEN-A01 (Valid until: February 25,2023)

ITSM AU - Jetstar

AU-MT-JETSTR-A05 (Valid Until: November 20, 2021) - Japan

AU-MT-JETSTR-A05 (Valid Until: November 20, 2021) - Singapore

AU-MT-JETSTR-A05 (Valid Until: November 20, 2021) - Philippines

ITSM AU - Chevron Australia

AU-MT-CHVRN-A02

ITSM AU - Ownsol

AU-MT-OWNSOL-C01 (Valid Until February 17, 2022)

ITSM AU - CREE

AU-MT-CREE-A01 ( Vaild Until January 3,2022 )

AU-MT-CREE-A02 (Valid Until: January 3, 2022)

ITSM AU - Interactive HAYS

AU-MT-HAYS-A05 (Valid Until: February 19, 2022)

ITSM PH - Unisys Philippines

PH-MT-UNISYS-A01 (Valid Until: June 17,2022)

ITSM AU - Cardinal

AU-MT-CRDNL-B01 (Valid Until: January 6,2022)

ITSM PH - Interorient Maritime Enterprises Inc

PH -MT -INTERO -A01 (Valid Until: June 30, 2022)

PH-MT-INTERO-B01 (Valid Until: June 30, 2023)

PH-MT-INTERO-C01 (Valid Until: July 13, 2024)

ITSM PH - Heathy Options

PH-MT-HEALTH-B01 (September 1,2022-August 31, 2023)

PH-MT-HEALTHYA01 (Valid Until: August 20,2022)

PH-MT-HEALTH-C01 (Valid Until: August 31,2024)

PH-PS-HEALTH-A01 (Valid Until: December 31, 2024 )

PH-MT-HEALTH-D01 (Valid Until: November 30, 2025)

Friesland Campina Call Logging Process

(Friesland Campina) List of Friesland Campina Locations in Vietnam

(Friesland Campina) What are the responsibilities of SD for this project?

(Friesland Campina) Is there any special engineer requirements per location?

(Friesland Campina) Who are the people to contact if there are escalations?

(Friesland Campina) Who are the Service Partners?

ITSM AU - Service Express

AU-MT-SCHNDR-B01 (Valid Until: March 31,2022)

AU-MT-IQVIA-B01 (Valid Until: November 5,2021)

AU-MT-CREE-A01 (Valid Until: January 3, 2022)

AU-MT-SCHNDR-A03 (Valid Until: May 31, 2022)

AU-MT-TWARE-A01 (Valid Until: January 1,2022)

ITSM PH - Microphase Corporation

PH -MT -LEITON -A01 (Valid Until: September 30, 2022)

PH-MT-ALCLAD-B04 (Valid Until: August 3, 2023)

PH-MT-ALCLAD-E02 (Valid until August 3, 2023)

PH-MT-LEITON-B01 (Valid Until September 30, 2023)

PH-MT-CITYST-A01 (Valid until December 17, 2023)

Kyndryl Philippines Inc

PH-MT-DELMON-A02 (May 1, 2022 to November 30, 2022)

United Laboratories (Unilab) PH-MT-UNILAB-A02 (Valid until: April 30, 2023)

Public Safety Savings and Loan Association Inc. PH-MT-PSSLAI-A01 ( Valid until: February 28, 2025 )

PH-MT-PSSLAI-A02 ( Valid until: February 28, 2025 )

PH-MT-BPI-A01 (Valid until: December 31, 2025)

SMSGT

AU-MT-MMGAUS-B06 and C06 (SMARTNET) August 19, 2022 to August 19, 2023

Supervalue (September 2022 - September 2023)

PH-MT-SVALUE-A03

PH-MT-SVALUE-A04 ( Valid Until: September 19, 2026 )

PH-PS-SVALUE-A01 ( Valid Until: September 19, 2026 )

ITSM PH - PTSI - Vitarich

ITSM - PH-VITARICH - PH-MT-VTARIC-A01 ( September 15, 2022 - September 14, 2023 )

PH-MT-SNR-A12 Valid until September 1, 2024

PH-MT-VTARIC-B01 : Valid until July 31,2024)

PH-MT-VTARIC-C01 ( Valid Until: October 28, 2025 )

ITSM AU - KYNDRYL

AU-PS-KYNDRYL-A01 (Valid until: Sept 26 2022 to Sept 25 2023)

ITSM AU - MMGAUS

AU-MT-MMGAUS-B08 (Valid until: 08-31-2023)

ITSM-PH Okada

ITSM-PH Okada ( Valid until January 8, 2024 )

PH-MT-OKADA-A03 (Valid until March 22, 2024)

PH-MT-OKADA-A02 (Valid until March 22, 2024)

PH-MT-OKADA-B03 (Valid until March 22, 2025)

ITSM PH - BPI

PH-PS-BPI-A01

PH-MT-BPI-A01 (Valid until : December 31, 2025)

ITSM PH - Optimus

PH-MT-OPTMUS-A01 (Valid until : Oct 10,2023)

PH-MT-OPTMUS-A02 (Valid until : Feb 14,2024)

PH-MT-OPTMUS-B01 (Valid until : October 10,2024)

PH-MT-OPTMUS-B01 (Valid until : November 16,2024)

PH-MT-OPTMUS-A04 ( Start Date: May 18, 2025 - Valid until: May 17, 2026 )

ITSM PH - Exness and Telrom - YNVOLVE

PH-MT-EXNESS-A01 | PH-MT-TELROM-A01 ( Valid Until: November 21, 2027 )

ITSM PH - Rollgroup - YNVOLVE

PH-MT-ROLGRP-A01 (Valid until : Dec 31,2026)

ITSM PH - Beauli Fibres and Yarns Co. LTD

PH-MT-BEAULI-A01 (Valid until : December 31,2024)

ITSM AU - QSL

AU-MT-QSLVNM-A01

AU-MT-QSLPHL-A01(Valid Until: March 31, 2025)

AU-MT-QSLNWZ-A01(Valid Until: March 31, 2025)

AU-MT-QSLVNM-B01(Valid Until: November 30, 2025)

ITSM AU - Interactive Australian Pacific Touring

AU-MT-AUSPAC-A01 ( Valid Until : June 19, 2024)

Swire Bulk Pte Ltd

AU-PS-SWRCND-A01 ( Valid until: July 31, 2024 )

ITSM AU - HMS Back-to-Back Support in New York and CA

AU-MT-WDSBGT-A01 (Valid until : September 15,2026)

ITSM-PH - Ron Estrella Resort Dingalan, Aurora

PH-PS-AURORA-A01 ( Valid Until: September 23, 2025 )

ITSM PH - Amster

PH-MT-AMSTER-A01 ( Valid Until: November 10, 2025 )

PH-MT-AMSTER-B01 ( Valid Until: November 10, 2026 )

Nutri-Asia (Kyndryl)

PH-MT-NUTRI-A02 (Valid Until : March 30, 2025)

AMDOCS Weekly Health Check

PH-MT-SMART-B10 ( Location: IDC )

PH-MT-SMART-B11 ( Location: IDC )

PH-MT-SMART-B11 ( Location: Greenhills )

PH-MT-SMART-A12 ( Location: IDC )

PH-MT-SMART-A12 ( Location:IDC )

ITSM PH - PTC Group of Companies (Philippine Transmarine Carriers)

PH-MT- PTC-A01 ( Valid Until: May 14, 2026 )