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How are customers being told about the changes?
What happens if a customer forgets to tap off?
Does money come out of the customers’ accounts straight away?
How can customers see what they have been charged and keep track of their Capping?
What other payment changes will there be?
Will the current Contactless payment method be turned off?
Is the First Bus App still a priority payment channel for First Bus?
What happens if a customer’s card accidentally taps the card reader?
Does this mean that customers can’t pay on their card unless they use TOTO?
Will extra running time be built on as more customers may be paying by cash?
Who can I contact for more information on the payment changes?