General

What is TOTO?

Is this a trial? How long will it run?

Will I get training on the new changes?

Capping

What is capping?

How does it work?

Can the customer only use capping on the Eclipse vehicles?

Why are we introducing Capping?

Is Capping just for passengers who travel using single or one day tickets?

Customers

Adult customers

Student customers

Child tickets

Group customers

Will we need to ask customers what tickets they want?

Payments

How are customers being told about the changes?

What happens if a customer forgets to tap off?

Does money come out of the customers’ accounts straight away?

How can customers see what they have been charged and keep track of their Capping?

What other payment changes will there be?